Return and Refund Policy

At Valotti Hair, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your sneakers, we offer a straightforward and hassle-free return process. Please review our return policy below:

- Return Period: You have 30 days from the date of delivery to initiate a return.

- Condition: Items must be in their original condition, unworn, unwashed, and free from any signs of wear, with all original tags and packaging intact.

- Proof of Purchase: A receipt or proof of purchase is required for all returns.

- Customized or Personalized Products: These cannot be returned unless there is a manufacturing defect.

- Final Sale Items: Items marked as "Final Sale" are not eligible for returns.

1.Request a Return

- Visit our website and log into your account.

- Navigate to the "Orders" section and select the item you wish to return.

- Click on "Request Return" and fill out the form with the required information.

2. Return Authorization:

- Once your return request is approved, you will receive a return authorization number and instructions via email.

3. Pack Your Return:

- Place the item securely in its original packaging.

- Include the return authorization number and a copy of your receipt.

4. Ship Your Return:

- Use a trackable shipping method to send the package to the return address provided in the return authorization email.

- You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.

- Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet our return criteria.

- Refund Method: If approved, your refund will be processed to your original method of payment within 5-7 business days.

- Shipping Costs: Original shipping costs are non-refundable. If your return is due to an error on our part, we will cover the return shipping cost.

- Direct Exchanges: At this time, we do not offer direct exchanges. To exchange an item, please follow the return process and place a new order for the desired item.

- If you received a defective or incorrect item, please contact our customer service team immediately at [support@valottihair.com] . We will arrange for a replacement or refund at no additional cost to you.

For any questions or concerns regarding your return, please reach out to our customer service team at:

- Email: [valottihairstore@gmail.com]

---

Thank you for shopping with Valotti Hair! We appreciate your business and look forward to serving you again.